Abercrombie & Fitch Tracking Order Status

I got my friend ship me some clothes from them, as they don't ship to my country. My friend sent me the clothes in the original package from them, and the quality was okay. To be honest, i was expecting much better quality, as some 10 years ago i used to buy the clothes from them, and i was happy with them. Now one of the tshirts i got is visibly poor quality.

The dress I ordered had straps on the website. My dress came without any straps and now being told that the dress doesn't come with straps and yet all the colours are on the website sporting straps! False advertising Abercrombie!! Used to love their clothes but agree with others below, have a had a few issues lately and they are becoming less and less reliable to order from now and returns are awful!

We often shop there, however past year the style become very old fashion and not urban anymore, I wish they can switch back their styles, it is kinda of like banana republic now not the AF anymore like it was.

They have gone out of style in recent years. Very expensive for the quality which has gone down.

Returned items 10th March via Royal mail. Now 15th April with still no status on refund after chasing them via email and Web chat. Tshirts were good just too long. Returns process one of the worst I've ever had so recommend avoiding. Edit: +1 star after contacting their Web chat again and showing pictures of my return on the abercrombie account and of my royal mail tracke delivery they say they have initiated the refund 3-5 business days. This includes the £5 return fees which I think is v poor business practice. The returns process should NOT be this bad. I don't know if they have a bad delivery partner or if abercrombie is having cash flow issues. Maybe its a Hanlons razer situation (never attribute to malice that which is adequately explained by stupidity) but the cynic in me says they are doing this on purpose. Again clothing quality seemed good. I only have 1 store here in Scotland so unfortunately had to order online which I don't like for clothing. Def recommend going into a store if you can.