Track ITELLA Packages & Parcels

I ordered an item in Germany and the shipment company was chosen DHL. Later, DHL handed over a package to Itella. The package arrived in Kaunas on Thursday and I expected it to be delivered on Friday. Friday: in Itella tracking page, it was mentioned that package delivery will be delayed by one day - no reason. !!! In DHL, the tracking page shows that the address is wrong. Monday similar story: Despite, I am working from home in tracking log there is a message saying that recipient was not found at home. CCTV shows that nobody was even at the gates. So ridiculous to see these excuses. And this is not the first time I have had these delays. My theory of what is happening: Itella is a highly understaffed company and uses the above mentioned methods to gain a time. However, this "strategy" has a death spiral trajectory as you will not regain your reputation.

I called the itella.lt service 3 days in a row, in the morning, at lunch and in the evening. I politely asked where the package was and when it would be delivered, the manager assured that it would indeed be delivered the NEXT working day, the next day the same story again and the next day the same song. ITELLA, if you really care about your already very low ratings, which can be seen from the reviews EVERYWHERE, then this is definitely not the way to score high. You don't really care about your customers and just wasting our precious time no delivering our parcels on your estimated day and time. Most of us are working people and we can't just sit at home for two hours every day and wait if itella courier will deliver or not. The last time after I checked the status of the package, it was written that the time was agreed with the recipient, but the courier did not even bother to call to notify, and it turns out that he was not thinking to deliver, just finished his work and marked any option in his itella software so he coulf f.k off from work and when I called to customer service the tenth time in few days manager said they'll attempt delivery TOMORROW, tomorrow again????? Well, it's a complete mess. You have to deliver the parcels when originally estimated but not at the tenth attempt. Your drivers are completely lazy and have too much freedom to decide when they wish or they don't to deliver the parcels. If they don't have many parcels towards direction you live, don't hope to get your parcel soon, they are not going to deliver it. The worst delivery or rather NON DELIVERY company in Lithuania. Avoid everyone, especially sellers as it is really not good for your own reputation. Buyers be also aware as you will be wasting your precious time.

If possible just use another company. Save your time and energy.

Unprofessional, liars, the worst costumer service I have ever reached out to.

Good customer service. Helped to solve a problem with package delivery.