Winc – Cashback, Rebates & Rewards

Very friendly and responds quickly.

The customer service rep (Jennifer) was so helpful and stayed on the chat with me until I could complete my order.

I had issues with the site and it removed my credits and a special discount code. Jennifer worked fast and was able to apply the code and credits for me! Thank you Jennifer for your patience in ensuring this was taken care of so promptly! Love your wines and the way you treat your customers!

I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.

I joined winc wine club to give mail order wine a try - way back in February when the virus spread was still new information. My first box of wine was AWESOME! I was looking forward to more orders when I was exposed to someone with the virus. I decided to cut costs, and this subscription was one of the targets. I went to the faq page and searched for "cancel". Then I called customer service. They obviously have a script to read, for customer retention tactics. But once they heard me say, No, please cancel my subscription now. It was done. I will rejoin at some point, it is fun to try new wines.