TransUnion – Cashback, Rebates & Rewards

Transunion are a bunch of crooks! I paid $29.95 thinking that I was going to get access to all 3 of my credit scores which is what their offer claims, but when I logged in, I found out ALL I get is access to my Transunion credit report and score! What a crock of you know what!

Rubbish company producing silly results. I have a complimentary service from TransUnion through my Lloyds Bank credit card and, compared with the subscription service I have with Equifax, the criteria TransUnion use for reviewing credit scores is ridiculous, in that it penalises those people who use credit cards responsibly. I have no need for credit and only use credit cards to obtain the consumer protection benefits associated with credit cards and to avoid revealing my current account debit card details to third parties when making online / telephone purchases. All my credit card statements are settled promptly, and in full, every month, by direct debit. I have never been overdue. Last month, in order to get the payment protection benefits, I used two of my cards to pay the balance of an expensive holiday, which took one card to just over 50% of its credit limit. Overall, TransUnion reported that my credit utilisation was 19%. TransUnion regarded that episode as a negative event and downgraded my credit score by 21 points. Furthermore, the TransUnion report provided by Lloyds clearly stated that the reason my score had been reduced was because I had used more than 50% of my credit allowance on one card. Then, four weeks later when every credit card account, except Lloyds Bank (payment for which was not due for another two weeks) had been settled in full, they further reduced my credit score by another 6 points because “i am using more than 25% of my credit allowance on more than one credit card’ BUT all my credit cards were fully up to date and all but one card had already been settled in full. So TransUnion have now reduced my credit score by 27 points just for using my credit card responsibly and settling my bill in full before the due date. In contrast, Equifax, with whom I have a subscription service, simply emailed me with an Alert. The alert, sent as part of the identity theft protection feature of my subscription, was drawing my attention to the fact that I had made greater use of my credit cards than normal, and asking me to check my credit cards to make sure the entries were not fraudulent. So they were clearly aware of the transactions though they DID NOT make any change to my credit score. As I update this today on 19th March, all the credit cards have now, as usual, been settled in full by direct debit. TransUnion now show that the accounts are fully settled, but for some reason still they show the previous month’s credit card balance when determining credit card utilisation and are still penalising my credit score!! I will leave readers to decide for themselves whether or not TransUnion are making a sensibly reasoned judgment on my credit worthiness. Spoke to both Lloyds and TransUnion. Both recognise I use my card in an ideally responsible manner. BOTH PASS THE BUCK. TransUnion acknowledged that they look at the current balance and not the overdue balance and that whenever I use my card significantly more than the previous month, this is regarded as an adverse event even though I always settle my monthly account in full every month and have done so for well over 30 years. Quite simply, they ADMITTED that people who use a credit card as a de facto debit card in order to obtain enhanced consumer protection are considered to be a greater risk. RIDICULOUS

Scam. I put in my CC information to get my credit score, and was sent an error message that the card information is incorrect. It is correct, verified by the fact that I was charged twice for this. I did not get to see my credit score, and now have to go through hours of BS phone calls to resolve it. Your apathetic customer service rep told me the internal systems are down, and to call back after being transferred internally. Why transfer me if the systems are down? Why charge me but tell me you cannot accept my card information. Horrible company, I can't believe you are back by the fed for credit reports when you can't even do this right.

April 26, 2023 Excellent customer service by Sarah Stones, Representative of TransUnion Credit Bureau! Sarah Stones, Representative, was very professional and very helpful and had great knowledge, in helping me! Thank you to Sarah Stones, Excellent Customer Service, at Trans Union Credit Bureau ! I called 1-800-916-8800, Trans Union, and spoke to this very kind and very helpful and very professional Representative, from Trans Union Credit Bureau, from your excellent representative named Sarah Stones! Excellent Job! Positive Experience! Thank you so much, April 26, 2023 Mrs. Eileen D. Brown

I have used Transunion for several years. The site has several useful and helpful functions, such as email alerts,etc. I knocked off one star because there are too many ads and offers for a paid site.