Solid & Striped – Cashback, Rebates & Rewards

Horrible experience. The swimsuit took more than two weeks to ship, wrong size. Wanted to return it but was past the return window (because it took TWO WEEKS to ship). They said I could return, but their "returns portal was down" so I would have to pay postage and customs on the INTERNATIONAL order myself. This would cost me more to return than the swimsuit is worth! Can't get a response back other than something automated. Impossible to contact customer service. Phone number doesn't work. Chat on website doesn't work. Get the stupidest emails back from customer service after waiting weeks, or just automated emails trying to "guess" what your problem is. I will neverrrrr buy from this company again. Swimsuits are an okay quality, but for a brand that is trying to be a bit more upscale... this experience was utterly ridiculous. Order no. 317431

Non existent customer service. 2 months since I have received a damaged item and have not received a refund even though they have sent emails saying this is initiated. Now having to do a dispute through my bank. Do not expect any response from their customer service.

I returned an item and they have not processed a refund. I finally filed a dispute with the CC company. Robo email response with no followup. No response to customer care voice mail. I would never trust them.

I ordered something but rec'd a different item. I asked for a return and a refund. They offered a different amount from what i paid for. This despite numerous emails showing what i actually paid for. The error is CLEARLY on their end. But sadly they just don't get it. SMH Their refusal to see actual facts is wildly frustrating.

Non-existent customer service. Returned an item using their pre-paid Fedex label. Item shows returned back to their warehouse, Yet phone calls and emails to customer service go unanswered. Had to file a dispute with my credit card. Don't order from them