Paychex – Cashback, Rebates & Rewards

Never use this company. The customer service is horrible, it's impossible to get ahold of anyone helpful as they constantly redirect you to their useless help section of their website. They constantly make mistakes like missing paydays, not withholding correct taxes and removing money from 401k accounts. Stay far far away.

This company is awful. They overcharged us each month did mot inform us, and we never authorized higher payments. It was so hard to close the account with them. Stay away…worst Customer Service ever.

So far so good. One thing I’m sure of that ADP is terrible. Who knows maybe my expectations are just very low but I think Paychex so far has been a needed change.

I spoke to Jasmine Stout on Customer Service Chat and boy did she help me. She was professional, dealt with all my questions, and just did such an amazing job. She taught me a lot about the system and how to work it. She is such a life saver. I feel like I just graduated Paychex school!

I worked at Paychex full-time (Less than a year) Pros flexibility to work on projects, tool wise and time wise. no micro management. great products to clients. Cons politics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long. Advice to Management n/a. they are well established, won't listen, won't change.