P448 USA – Cashback, Rebates & Rewards

I have bought a pair of John Chess on April 2022. After 10 months, some stitches have popped on the outside of one sneaker. This is a pair of fancy sneakers (239€) that I obviously don't wear for sports. I have asked my shoe repairer if he could do something about it, which he cannot. As I had bought them in the P448 Paris shop, I went there to let them know what happened and asked wether they could send my pair of sneakers to repair. I was very surprised that I was told that I had to send my sales receipt by email to P448! I bought the sneakers in a shop, not online so they should be able to handle this kind of process within the shop and then call me back. Anyway, I told them that of course I hadn't kept any receipt and asked if they could find it in their system. I had the feeling that I was annoying them. But they finally got to find the receipt and give it to me. I then sent an email with the receipt, and some pictures. And was told by email that I needed to get in contact with the shop! No one has answered my emails explaining that the shop couldn't do anything for me. NO one has come back to me from the shop, so I had to call the shop myself. Nicolas, remembered me coming and had heard about his boss receiving some infos on my problem. After a while he called me back, letting me know that they couldn't repair the sneakers. And all they could do was to enable me to buy another pair of their sneakers of 2022 seasons for the modest amount of 70€!!! So I am supposed to put to the bin a pair of sneakers that have not lasted a year and buy another pair of P448 brand and pay for it again!!! Nowadays, a brand that settles itself rue du Faubourg Saint Honoré in Paris and cannot handle this kind of problem properly is just a huge scandale! Moreover they try to position themselves as a green brand, but do not offer a service accordingly. I guess it happens that sometimes one pair can have a defect, but I am most unsatisfied with the way they dealt with my case. In the same price range I recommend VEJA that really is offering a different green and committed brand and offers a Veja shoemaker when the pair needs it. I obviously DO NOT RECOMMEND P448.

Slow delivery and slow customer service replies.

Great products, fast delivery. As soon as I opened the box I got this lovely smell. High end Italian materials. Very stylish - I can wear them with jeans, leggings, dresses etc.

ne avevo comprato due, Ma mai piu, Suole consumate in maniera strana dalla parte di tallone, poi costano troppo rispetto la qualità del prodotto Manco adidas ho avuto questo problema e costano pure meno

I had two problems, one interacting with the website to obtain a discount and one with the delivery process. P448 customer service responded promptly, sorting both out. I am very pleased so far with my experience