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Nathan, my chat support tech was excellent. His communication was very clear and concise. The response time was excellent!

In the end, following the instructions that I was given, and precisely entering with another account of mine, all my data appeared again. Thanks to the patience and efficiency of the NordPass support team the problem has been overcome. Thank you very much

I reached out to chat support because of an issue on my end when signing up for an account and the representative Andrew was extremely helpful, courteous and answered all my questions quickly.

I lost both my "master password" and my "recovery code" and Kurt did a very wonderful job explaining how to retrieve them without having to "reset" the "vault." Where my P/W's are stored. Thank you again for your wonderful help. I'm going to try and retrieve it through my Android Phone like Kirk had mentioned to me in "chat" box. I'm just "new" at using NORDVPN, so still learning how to use these features.

Kurt on the help chat was efficient and helpful. My beginner user issues was addressed within 5 minutes.