NET10 Wireless – Cashback, Rebates & Rewards

We cancelled our unlimited $40 monthly card the day before it was to renew. They charged my credit card anyway the next day, and we disputed the charge. The company told the credit company that we agreed to the monthly plan, therefore the charges were authorized. We had to cancel our card to stop the monthly charges. This was AFTER a merchant rep stated our card WOULD NOT BE CHARGED SINCE WE CALLED BEFORE THE RENEWAL DATE.

I recently broke my net 10 phone and went online to buy another. The website doesn't work. I then called their customer service line. Not one person could help me, so I was passed to five different people! Seems they were all in the same room as the voices talking were all recognizable in the background and there were dishes and glasses clattering and glasses and ice and liquids being poured near the phone "on hold!" It seems Net10 is going out of business and being replaced by Simple mobile. Simple mobile policies allow them to raise your monthly rate after you choose your plan. Lesson learned,read ALL the fine print, it matters! Call or visit your provider often to make sure they still exist!

Been using NET10 for over five-5 years. They were recently purchased by Verizon. It works, no contracts are nice. Dealing with Customer Service in the past was not ideal, but workable. Their Website always has problems - it's always been bad. BUT, last week I inquired about using an eSIM service for my daughters phone number. The agent said no problem, we just need to switch the SIM card we have now on the T-Mobile Network over to Verizon. Once that is done, then the eSIM can be set up. Sounded good to me, and the agent confirmed I would get the promotional free month of service from switching to Verizon. Well, this week both my daughter and I found out NET10 does not support eSIM nor do we get the promotional offer of a free month service. Yesterday I asked to speak to a Supervisor, they said sure, they will call you, is 15 mins ok? Is said yes. It's been about 18 hours so far, no word from NET10. I guess they are busy lying to their loyal Customers. So I'm very disappointed with them now. They take no responsibility for what their agents say. STAY AWAY FROM THIS COMPANY

I have been a net10 customer for 15 years,2 lines with monthly plans. I bought a phone from their website on July 1, 2023. I got NO confirmation email. When I contacted them about when the phone would arrive, was told they could do nothing without an order number...which I didn't have because they never sent the email. Long story short, they took my money, lost my order, wont issue me a refund or send my the phone and plan that I paid for. They said SORRY, and to file a dispute with my bank. BUYER BEWARE.

Very bad customer service people who don't understand anything