My InterRail – Cashback, Rebates & Rewards

I purchased two interrail tickets. I did not receive tickets in the post, as stated on their materials, but an email log in confirmation. I contacted myinterrail by phone an email in January of this year, to seek a refund. They advertise that they will respond within 24 hours. In fact, the phone is never answered, across all advertised numbers, emails receive an automated acknowledgement, but nobody from customer service responds. I have now raised a complaint with the travel watchdog, Transport Focus. I have checked on the companies house website, and there is no company registered under this name. At this point, I think this company is a scam, and is using the logo of the National Rail Network on it's site to lure people in

This company is a Disgrace. I bought and paid for a pass one week ago (16/03/23) from interrail.co.uk. I received a confirmation email; but I have still NOT received my pass. I have sent numerous emails to their "support" line but have still received NOTHING. I am forced to take legal action. This Is A Disgrace ! - Peter.

Customer service is virtually non-existent, phone calls are met with what seems to be an automatic “our lines are exceptionally busy and your call is unable to be answered” message, even when calling at the exact time their office opens. Emails are supposedly replied to within 2 working days, I’ve been waiting 12 days and still nothing.

All I can say is that I had a good experience with this company. Paper pass issued for myself and two children. I returned the ferry passes ordered and got a quick refund. Communication was good and passes worked well. Would recommend

AVOID. This is the website you are directed to buy interrail passes from if you live in the UK. The site presents itself as "interrail by national rail' and uses both organisations' branding. The company are based in a small village in Hampshire. I am sorry to say that customer service is utterly non-existent. I have been waiting over a month for a refund and I have not had ANY confirmation or communication from the company that my refund will be processed despite emails, letters and multiple attempts to contact them by phone. I have had to go ahead and purchase additional passes without being able to put the refund towards this cost. Their answerphone message promises a response within 24 hours, their website says there have been experiencing 'exceptional demand' and their responses may be a little delayed - but over 5 weeks and counting? I am really concerned this is a scam and I will never receive a refund. I am reporting this company to Trading Standards.