MagikFlame Electric Fireplaces – Cashback, Rebates & Rewards

I should have read everyone else's reviews before spending 3 grand.... They have a great web designer that made the flames look slick and real... in reality, it's a piece of phony junk! I was the sucker born on that day. Buyer Beware... !

Excellent customer service. I had a challenge understanding how to turn up the heat on the fireplace. So funny since it was a turn of the dial. Wonderful experience with the advance team who contacted me. Overall, it's a wonderful fireplace and I can't believe how close it is to the real thing.

Encountered a couple of hurdles during assembly and initial operation, but now have been enjoying all the advertised benefits of my MagikFlame electric fireplace. I purchased a mantel and insert combination. The delivery was within specified time. Assembly of the mantel required a couple of calls to tech support and then the glass installation needed a couple additional calls. Over the last several weeks tech support has walked me through 2 or 3 glitches; flames not coming on and then flames frozen. Tech support is terrific; patient, knowledgable and available. The Magikflame fireplace has delivered all the benefits I hoped for: Warming, relaxing ambiance of a fireplace fire without the hassle of getting wood or presto logs, no ashes, cleaning up or safety concerns. When I want a fire, I just turn it on, when the night if over it is just as easy to turn it off. And the fire /flames do indeed look realistic. The mantel is an attractive solid piece of furniture, most capable of supporting our TV until the TV goes on the wall. I have not seen other electric fireplaces in person, but it is hard to imagine any that would present better, look more realistic or provide more features than MagikFlame.

I ordered the Artemis model of Magicflame. The mantel, fireplace insert, and logs were delivered in 3 large boxes that had to be put together. This took my husband and myself all day to figure out. Would have been so much better if the mantel had been preassembled. Once we assembled the fireplace and it was functioning, which took some time, we have been nothing but pleased. The mantel is solid wood and adds a beautiful element to our home. Everyone who sees our Artemis fireplace remarks how attractive the flames are, surprised the holographic fireplace sounds like a crackling fire, and that the flames can be changed. We would purchase the fireplace again.

It is my practice to leave good reviews when things go well and constructive criticism when they don't. I cannot begin to inform you how disappointed we are with this purchase of the MagikFlame Holoflame insert Dragonblaze Electric Fireplace. It would be of great length to describe what has transpired in the last two months, but I will try to make it less painful for you AND for me! Always start with a possitive, so I can say that Demitrius is an absolutely wonderful person in their sales dept. Keep him, it's the only good thing you have going for your company. We did not purchase through him, but he has been the person trying to help us with this problem, who the company has now made unreachable. He is 5 stars!! After that its all downhill. I called in to continue our conversation and a rude gentleman asked me why I wanted to talk to him so I told him and then he HUNG up on me! The fireplace is extremely misrepresented in the photos. Yes, there is a beautiful flame and they were very careful in the fine print to tell you to sit close and directly in front of it. If you move you will not see the flames because it is back in a hole that looks to be two feet in distance. The logs sit up front and the movie screen that loops every three minutes makes the flames look as if they are coming up in the logs, but with the position the glass has to be in (which is always visible), distorts the whole picture. The log arrangement is fine but the embers all flash their glow at the same time which is not realistic. If this were some $3-400 fireplace, you could understand, but $3000? So, then we tried to reach customer service. I called and emailed, and could get no response. Finally, we had to go through sales to be connected to Greta in technical support. This woman is perfect for her job because she will never stray from the script she has, including talking right through you to finish her script. She is as cold as can be and never waivers. She very simply insists it's your problem. After she tried to aide us through the screen settings, she offered to send us new logs (because they were making a humming noise) and a new movie screen because her adjustments were ineffective. I told her that's not the problem and she said that is the only option. The mistake we made was sending our fireplace directly to our contractor because it had to be installed into the custom cabinetry, so we were outside our warranty time by the time it was turned on in our home. The owner has a nice message on the website about appreciating his customers, but there is no way to go beyond Greta, who is the manager, AND she will tell you that nothing gets beyond her. She actually told us we could go through sales to reach the manager, which only led back to her, and she told us she KNEW that would happen! I wonder if the owner knows how badly she represents his company, or if he cares? The reviews are handpicked on their website because if you go to BBB they are terrible. This product is so disappointing that we are having to throw it out and start over. No, we are not monetarily wealthy people, but with this company's misrepresentation and disregard for customer service, I would rather have no fireplace.