Kut From Kloth – Cashback, Rebates & Rewards

Buyer beware. They change their return policy to use against you and they ship with fedex smartpost - it could take your item longer to get to you then you have to return it. Then they won’t let you send it back for a refund. This coming is messed up. I’m out over $300 because of their shady practices. Never again. They lost a customer.

Out of no where I started receiving marketing emails from this company. I've lost track of how many times I have hit unsubscribe on each one, to no avail. Obviously I would never order a product from a company that is so rude.

After 15 years of buying jeans and trousers from Kut, I will NEVER buy from them again. I bought two pairs of trousers that both had seams unravel on their first wearing. I reached out to customer service and was asked to provide photos of the problems. I responded within six hours of them sending the email and after three weeks and multiple requests to fix the problem, they have not bothered to respond. And I still have two pairs of trousers that I cannot wear because the crotch and pocket seams are coming apart. You just lost a loyal, long time customer, Kut. Do better.

I was introduced to this brand via a boutique at which I shop. First experience was fine, as I bought them through the boutique. The jeans are descent, not mind blowing. Vanity sizing-typically order two sizes down. For Christmas, I bought a few pairs of jeans and a pair of jean shorts form the KUT website directly online on Black Friday, when I do most of my online holiday shopping. I have never experienced any retail requiring something be returned before xmas, ever. Nowhere did I see this policy mentioned in my purchase process. When the order came, I gave them directly to my mom to give to me for xmas. I did not try them on until I opened the package on Christmas Day. Two items worked, one did not. When I went to return the single item, the KUT site said they has to be returned by 12/23. That's hilarious-Never seen that in retail before. So, I sent an email to the address they direct you to for questions/help. I have sent three emails not with NO RESPONSE. I will not only never buy from this company again (vote with your wallet), but will share this negative experience with this boutique and encourage them to seek better vendors. Bye, KUT.

I purchased jeans and then I needed to return them so I contacted the company via email and the phone number. I have never heard back from them. Now I will have to start a fraud dispute claim with my credit card company. Stay far away from this company!