KCOM – Cashback, Rebates & Rewards

Did arrange two weeks ago for a technician to install Lightstream to our property. Received a package of information confirming address etc Then received a email confirming date and time. Waited in all day- nothing. Phoned KCOM who said that there was a dog in the house along with a young child and that somebody was or had just returned from Norway. Nothing could be further from the truth - we don't own a dog, no child lives here and there was no note through the letterbox. I've never been to Norway. It will take 48 hours to get a response from a manager who will speak to their staff to confirm my story. I was in the house all day, even had the coffee on with some biscuits .Toilet facilities also provided. I have made a formal complaint and await compensation. Spent 30 minutes on the phone with somebody I could not understand who said he would phone me back- surprise, surprise- nothing.

A head's up for anyone looking to cancel your landline contract but 'lured' into staying after being offered an attractive alternative price package by the Retention Team. Please be VERY careful!!! A few months back, this happened to me and I was foolish enough to believe the lady I spoke with. She informed me that our bill would be reduced to a third of what we were paying, which sounded too good to be true....and it was!!! Our next bill was over 50% MORE expensive! Went into KCOM 10 July and asked to speak with a Manager in order to register a formal complaint. Was informed that someone would need to listen to the original conversation. After waiting a short while, the lady I spoke with said that in order to save me waiting further, I would receive a call back (clearly just wanted to get me out of the building) No call back. Went back into KCOM 14 July and was informed that it would take 5 days to listen to the original call(!!) and someone would call me the following week. I was also informed that Managers do not come to speak with customers face to face!!! No call back. So here I am, some 3 weeks later and still nothing, apart from an email informing me that my payment was overdue and I would incur an additional cost if I didn't pay! Clearly KCOM couldn't care less. Let's hope that the Ombudsman does!

So I called to cancel, due to being overpriced. I went to CONTACT page, and got the number to call. I waited 25 minute on the line like a good boy, and they finally answered. So, I was told that they need to transfer me to a different department to cancel. Wait, why do you ask people to call this number then?? really, why?? So, I really had enough, and I waited an extra 30 minutes. They answer, I told them I want to cancel, and they reply: Oh we have to transfer you to a different team to cancel sir. So, the first guy transfer me to the wrong department??? is this on purpose??? are you all smoking too many drugs??? seriously, answer to me with the reason why, please KCOM. acc number 8535602 X, just in case you think your team cannot be this bad and want to verify. By the way, just before the transfer I was asked why am I leaving, in an attempt to keep me. So I told them I'm going to grain because they offer the exact same 300mb for 20£ a month, compared to your 53£. The guy just replied: I will transfer you now. Yes, you are sooo overpriced that you cannot even try to stop people from changing as soon as they can.

Karoo just in the process of increasing their prices by £2 per month for Broadband. If you are out of contract costs you another £3 a month, so £5 monthly increase unless you tie in for another 24 months. It is impossible to talk to them on the phone, they just promise to call you back but never do and they have now ceased the live chat option as well. Karoo are getting worried,and quite rightly, about the competition from Connexin who have thankfully broken their monopoly in the City of Hull. Connexin will be offering faster cheaper broadband so will be switching to them very shortly.

Outstanding! KCOM upgraded some time ago, and again more recently. My latest speed test shows 750Mbps Download speed, and 165Mbps Upload, I think this is the best in the entire country and it is insanely fast. Secondly, the reliability is second to none, I can count on one hand, how many times there have been outages in the last four years. This is a real achievement and shows how consistent a company can be, from older wiring in years gone by, to the latest fiber cables and a superb user experience. KCOM is a jewel in the crown for the city of Hull, and those who made it happen should be proud of themselves. Huge thumbs up. 👍