Jeffers Pet – Cashback, Rebates & Rewards

Jeffers has been my go-to for over 20 years and I never imagined I would leave this review but, sadly, they are not the outfit they once were. The appeal of dealing with a small business is feeling seen/heard/valued as a customer, but as a company grows that is often lost and that has become the case with Jeffers. I paid extra to have my most recent order expedited and after a week with no updates on their website and no emails or any other communication, today, the day it was expected to arrive, I called to check on it only to be told that they "were under a shipping delay" last week. This term was (I suspect intentionally) misleading as it suggested something out of their control, such as a problem at UPS, but after more questions than should have been necessary, the woman on the phone admitted, in an apathetic monotone, that it was their warehouse that was behind and that not only would my order not arrive today but they couldn't guarantee it would even ship today. Or tomorrow. Or this week. When I asked why that was not disclosed either at the time the order was placed, or at any point in the week since, and more importantly why they accepted payment for an expedited order knowing full well they were not only unable to expedite it but that it would, in fact, take longer than usual, she offered no explanation, just a flat "we apologize for the inconvenience." Nor did she offer to overnight the order, or even refund the $4.99 fee I ALREADY paid for it to be expedited. To be clear, mistakes happen, delays happen, we are all human. It's how a mistake is handled that makes all the difference. When a problem is met with evasive (and some downright deceptive) answers, deflection, apathy and unwillingness to offer even a token gesture to make it right (or at least less bad), then it's an integrity problem. And that's a dealbreaker.

Jeffers is the absolute worst company to buy from. As a company theyvhave no moral integrity. I bought my first shipment of vaccines in May of 2024. I se it up on an auto ship. They customer service department set it up because buying vaccines I wanted to make sure it was set up correctly. When the vaccines arrived they were hot and the second set was also. There advise was to get an ice pack and send them back. They did refund me my money. I gave them a second chance big mistake as they delivered my November shipment fine however, my January shipment never shipped on the 9th I contacted them and they said it shipped on the 6th and would be to me by the 18th. I paid for 2 day shipping. I contacted them and told them this was unacceptable as the vaccines would be bad when they arrived. They told me they would refund me but I needed to send the vaccines back. When the vaccines arrived I rejected the package and not only do I not have the bad vaccines they never refunded me. This company is absolutely shady and deceitful.

Went to local store to purchase one item. Only one cashier, after 15 plus minutes in store waiting to check out...... I walked out. Ordering merchandise online at Amazon. When Dr Jeffers was alive, you never had to wait

I ordered puppy vaccine had no issues got it when it said I would. Cant beat the price.

Best price. In stock. Plus payment by Paypal! Blows the bad reviews out of the water:') Thanks Jefferspet!