Jarrold Department Store – Cashback, Rebates & Rewards

Lunch at Exchange Restaurant. Staff as lovely as ever and impeccable service. But, £18.00 for a very average bowl of tagliatelle and 3 tasteless meatballs was not good value for money. Felt a bit cheated! Very nice pizza, however. Come on, Jarrolds, you can do better!!!

I visited the pantry on a Sunday for the roast, I just wanted to leave a review for a particular staff member called Alicia. We had quite a large party and I paid in full for 6 roast dinners to use a discount, the order became a little confusing but she handled what I’d imagined was a little tedious and somewhat stressful situation so well, helped us out quickly - great customer service for a rather uncoordinated group 😂

I love the products in Jarrolds, gorgeous quality it is always a treat to get a parcel, well packed and full of luxury little pleasures, specially if you can not drive to Norwich regularly - even though the shop is so well the drive with its restaurants. I had a small issue of missing items in my last order, I emailed customer services - within a minute!! I got a call and a resolution, I can not praise them enough, apart from the products which are all amazing, the service you receive makes you want to go back there and nowhere else. Beautiful shop. Thank you!

We selected two large pictures from the Norwich store, and asked for them to be delivered.The delivery arranged by Jenny the warehouse manager , went without a hitch. We found her to be polite and helpful, as were her delivery guys. Both they and Bill in furniture, have gone some way to restore our faith in Jarrolds.

Ordered a few items- one was not in stock even though it let me pay for it. Was emailed the next day to offer an alternative. Unfortunately this went to my junk email, so I did not pick it up until a few days later upon me contacting customer service. It was all sorted out very very quickly and my parcel arrived promptly.