Hurom – Cashback, Rebates & Rewards

The juicer HG-SBG11 was fine till it stopped. I've been emailing customer service in Korea with no response for the past three weeks. North American website could not help either. There's no service center in my country any more. My investment in this machine is flushed down the ...

Der Kundenservice ist eine einzige Schande!

Customer service lack of supporting. I ordered H310 as gift for my grandmas and wasn't meet their expecting. Container is small, not using yet, not 3 months yet. contacted customer service and request for return. They refused for returning? All right, to make it simple, I opened box and used it. But another problem: juices come out with a lot of fibers that are hard for both of my grandmas drink. And juicer machine smell like burn after 6-7 mins working. It not burn at all, but feel like juicer is working so hard that it smells bad. Contact again. Customer sevice is not willing to help If companies created the products, of course, they want their customers bought and use it. Now, customers cannot use the product and not be happy. Company try to ignore it. What is the point?

Update 12/29/23: Have to change my rating to one star. I was liking the juicer the first few times I used it, but after that, there's been a burning smell every time I try to use it. The basket gets clogged up and I have to empty out the basket multiple times just for 16 oz of juice. I'm not sure if these things are defects or if this is just how the juicer is. Update: Changing my review from one to three stars because I finally received the juicer and love the product. Customer service still has not contacted me, so I can’t give 5 stars for this company. I ordered a juicer on October 29th. It is November 14th and I don’t have the juicer, nor any response from customer service. My original ordered promised a 2-day delivery. I was very patient. After 6 days, I didn’t have a juicer or a tracking number. I sent the first email to customer service. No reply, no tracking number, no juicer. A few days later I sent another email to customer service. No reply, no juicer, but suddenly my order had a tracking number - but no delivery date. I received a request to review the Hurom shopping experience so I did that. Having not received my juicer - or any communication from customer service - it wasn’t a great review. Today, I have a new notification the juicer is out for delivery. I am getting to the point where I wish I would have gone with another brand. This is not how you treat a customer who just spent over $300 on your product. Update: My juicer arrived on November 14th. It took 17 days and two emails to get the juicer. I plan to see how it’s working and report back if there are issues.

I ordered one of their juicers on their site. After a week passed with zero notifications, I reached out to their customer support and was met with one of the most obtuse responses in the history of technology. Their support rep said that they were "moving warehouses" and that my order was "inadvertently canceled." Of course, the $300 charge to my credit card was not canceled. The rep then said I could simply apply the payment to another order, that would arrive in about a week, or they could refund the money. I told them I ordered the juicer in the first place because I wanted it but, outside of their apology, to see yet another company taking zero accountability for their own screw up, and not even bothering to offer a $20 discount on a second order, and/or two-day shipping, etc., shows they didn't give a hoot about keeping me as a customer. The rep responded by simply refunding the money. Not even an attempt to get me to buy the thing. Best part, I went on Amazon and they have it with 2 day shipping. Apparently it's not hard for a website to do it, but the actual company that makes the juicers can't? Avoid these morons.