Home & Cook Sales – Cashback, Rebates & Rewards

I have a 5 quart jumbo frying pan with lid that I bought from Kohl's in July 2023. I use this pan once a week, maybe once every 2 weeks. A few days ago, while cooking dinner, the lid decided to explode with no explanation. Shattered glass in my kitchen. Ruined food due to glass shards. Several cut fingers. I reached out to company to see what they would do. They said the glass isn't covered. Very rude customer service rep. Filed a complaint with Better Business Bureau and they reached out. Asked for my receipt and pictures, all of which I sent. Responded back and said there is no default with glass and won't do anthing

Buyer beware - if you are looking for customer service, look elsewhere. I have spent thousands of dollars on their products. I made a mistake in my order (I ordered the wrong type of pan, the right size just the wrong finish). They don't offer exchanges or refunds. I spoke with a kind rep who said "they would make an exception", by allowing me to return it, provided I cover the shipping costs. That seemed reasonable until they said I also have to pay a %20 restocking fee - for a pan. I have been an Allclad fan for many years. Never again, as they wear (they wear, believe me), I will replace them with another brand.

The website is not secure. I’ve ordered twice in the last year and both times after placing the order I immediately received a bunch of spam calls on the phone number provided and attempted fraud charges on credit card. The item I ordered did arrive but clearly there is a gap in their security somewhere. First time I thought it was coincidence but after the second it clearly was homeandcooksales.com who breached my information.

UTTER RIPOFF I bought this coffee grinder by mistake. Within seconds, I realized my error and attempted to cancel. I kept attempting to cancel for days and days, no luck. Now the grinder arrives and Home & Cook demands a return fee that is half the cost of the item.

Here's the deal, they tell you these are unsellable under normal pricing and quality. I got 4 items, all four were in near perfect condition, one was in less than optimal condition. Its another case of 'you get what you pay for.'