Frank & Eileen – Cashback, Rebates & Rewards

Ought a shirt and pants. The shirt rolls at the end of the sleeves and bottom of the shirt. The shirt has raw edges- no hem anywhere. I have tried ironing the sleeves and bottom of the shirt flat but to no avail. Cute outfit but not attractive

If you read the paragraph below you'll see that I was in agreement with many of the reviews that gave Frank&Eileen low rating. However, after I was able to contact someone in their customer service management, I have gone from 1 star to 5 star. Turns out there is a technical issue with sending emails to my email provider. Also, if you order anything thru Shopify, they use the most recent address you shipped to as the default address, my package was shipped to my son who neglected to tell me he had received it. Nice to have the opportunity to change a 1star to a 5star! I ordered shirt on June 13th. I received an email telling me the order was on the way. I never received the order. Went back to find the confirmation order email and could not find it. I've sent them three emails and one call. No response

Order no 200001106527. So wish I had read reviews before I ordered. Bought a pair of jeans in the sale, they were still almost £200. Really bad fit and poor quality fabric. I’ve tried to make a return. I’m now told that it was a final sale with no return allowed. This is not mentioned anywhere On their site or on the paperwork that arrived with the jeans. I’ve even tried to place an order for the same pair of jeans again (obviously without submitting just to check information and there is definitely no mention of no return. I am furious!

Ich bestelle aus Deutschland immer Sachen von Frank&Eileen. Superschneller Versand, perfekt verpackt. Die Qualität ist unglaublich gut und der Style ist hier in Deutschland so nicht erhältlich. Ich liebe die Marke und bin mit allem sehr sehr zufrieden!

I have bought a few item and I love the quality. I’ve also had to return items and the process was flawless. I received my refund notice an hour after taking box to usps using mailing label they provide. I’ve been able to access customer service using their 800 phone number. Had to leave a message but they called me back the same day.