FatCow – Cashback, Rebates & Rewards

Their auto renewal is a scam! They charged me 726 Dollar for their most basic hosting for three years, althought I had cancelled the auto renewal, never share with them your visas, never authorise them to use your Paypal, they are not honest at all.

12 years a customer with auto renewal. There are no human voices only chat boxes. I needed an issue resolved (four days past the refund period and I mistakenly allowed my subscription to be renewed). Find the chat feature was very difficult and once there 10 to 15 minutes was the average between exchanges. And finally on came one and asked how they could help after I had already explained it twice. It was clearly a stall tactic and they finally won. I cancelled my auto-renewal and will eat the $554.00. A terrible way to treat customers but a great way to avoid refunds or finding a way to resolve the issue. A NO WOULD HAVE BEEN BETTER THAN WHAT HAPPENED...NOTHING.

I've been a customer over 15 years and have referred many colleagues to FatCow. They used to be great. Then, web.com bought them, and now they're TERRIBLE. Over the weekend, I was charged double what I paid a year ago for web hosting. My invoice for the almost $300 charge simply read "fat cow plan". When I spoke with the chat rep, it took over an HOUR, and I had to request a supervisor multiple times. Original chat cust. service 1. Didn't know what fat cow plan was. 2. Told me they couldn't find the bill on my account (even with screen shot), 3. Told me I hadn't actually been charged (lie) and 4. then an HOUR later when I finally got a supervisor, I was told it was the hosting plan and a cost of doing business increase. When I said doubling the price was not CODB they offered me a $29 refund. I wasted over an hour and a half, trying to get this resolved (or at least an explanation of what they were charging me $300 for.) I'll be looking for a new web host asap. It's a shame, I loved FatCow.

My friend Steve referred me to this company and to my pleasant surpass the service matched the hype. Thanks to my friend and thanks to Fatcow. Now Ill be referring.

I used Fatcow.com to purchase two web doimans and I use many of their additional services to manage my site. They offer THE BEST customer service, hands down. You can chat 24/7 with a live representatvie. I have done this doznes of times, and always received prompt response and a resolution to my problem. If the chat representative cannot assist you, they will open a support ticket for your problem to be resolved. Most of my issues were resolved in less than 2 hours. I wish every site I dealt with had this type of service. I don't think I will ever change my domain host. From allt he freebies they give me, to the constant support and assistance, it gets no better than this.