E-Living Furniture – Cashback, Rebates & Rewards

We ordered a Tate Sideboard 2 years ago. The quality is pretty poor, but I liked the look, so I put it together anyway. The tambor piece never worked properly, but it was only used for display initially. We moved it to use as a TV stand, and the tambor pieces started falling off and wouldn't open! We contacted eLiving who initially tried to get us to pay for a replacement part. Over several days of emails, they finally offered a replacement when we pointed out our consumer rights. We asked for a refund since we no longer trust their service standards or products. They refused. We have referred the issue to Vic Consumer Affairs. Update: We did end up receiving a refund after several more emails back and forth.

This company’s delivery timeframe is misleading, they’ve indicated that your item will ship in 24hrs and have even provided a note in the order of a guaranteed delivery date, but that’s just false promises to lure customers into making a purchase. I followed up and the customer support I’ve spoken to sounded rather annoyed and did not even apologize for the delay. My order hasn’t arrived yet… still waiting.. and waiting.. and waiting… Do yourself a favour, don’t order from this online company if you dont want frustration.

I bought a mattress 3 weeks ago and slept on it twice and already sags in middle

The response time was immediate, and the outcome for my product related issue was better that I expected. Their understanding that I had a new baby was greatly appreciated, and so they provided me further time, without stress, to provide them with the level of detail they required. We are happy with the outcome and would definitely purchase again.

STAY AWAY! My partner and I received 2 e-living gift cards for our engagement that we have been trying to use for the past 12 months. So far, E-Living had provided every excuse under the sun as to why the gift cards can't be used, such as; -items no longer available; -website does not have gift card payment options; -items purchased with gift cards are required to purchase gifts with the same email that the gift card was purchased with; -different browser required; -brower history has to be cleared to purchase items online; -gift cards invalid (despite showing receipts for purchase 12 months ago and claiming validity). Just to name a few. After reading other reviews on independent sites, it's clear the company are solely focussed on bringing in revenue, without the slightly interest in providing customers with a product.