Trip China (携程中国) – Cashback, Rebates & Rewards

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4 days ago I had an ongoing complaint with Ctrip headed outrageous that went on for months. The response I got was truly amazing and swift , just what I wanted in the first place . Within 2 days all my money was credited to my bank account and all emails were dealt with within the hour. The outcome was just wonderful , how quick this happened and I also appreciate the email of 100% apology for the bad service I experienced. Finally we all say we will never use a company again when we have a problem ,even thou it was very time consuming and stressful , I would and will use them again , but Ctrip hopefully this will be a leaning process for your staff that all customers want , is a quick response and a quick outcome to there problem. Thank you again and I really appreciated the speedy response from now a Happier Client.

I used to book my flights and hotels with ctrip all the time because I live in China.. well not anymore. The airline cancelled my flight in MARCH and I’m still waiting for a refund. I emailed the customer support multiple times and made quite a few phone calls and all I get is a generic answer about COVID and how they are waiting for the airline to respond. Update: I was glad to receive my refund the next day after the review. Hannah promptly resolved the issue and contacted me to inform me that all is well. I am upset that it took such a long time, but I’m relieved that I finally got the help I wanted.

Hi Trip, Can I know when my refund can be remitted to my account? It was promised I can receive the money in March but now it's almost end of June. I have called like 10x times and the CS always claimed I can received it by next week or another 2 weeks. Please act accordingly

I’ve waited 13 weeks for a refund from Ctrip and initially they said I would get a refund. The problem I have is, the vouchers are for foreign flights (Air Asia-Malaysia and Tiger Airline-Australia). I cannot use the vouchers offered and I’ve explained this to ctrip. The Airlines cancelled my flight but I booked via Ctrip and therefore they are responsible in this instance. After numerous calls I’m no further forward and everyone I spoke to doesn’t seem to know how to help.