Chewy – Coupons, Promo Codes & Special Offers (68)

I canceled autoship this morning however, chewy already shipped it out. I talked to Mika at customer service. He confirmed I canceled right before they shipped and he refunded. I asked him how I return the item they shipped. He told me no need to return. And also told me to donate it to shelter. I really appreciate chewy customer support for helping and solving the problem quickly. Thank you so much for your help and I’ll buy more from chewy!

Chewy is incredibly responsive and kind. When my package arrived damaged with treats spilled everywhere, I emailed Chewy, and they promptly replaced the item free of charge. As a first-time pet owner, I find Chewy's support invaluable. They provide detailed information about concerns I may have and address them without judgment. Another example of Chewy's exceptional service is when I ordered a litter box that was too big for my apartment. Instead of dealing with the hassle of returning it, Chewy refunded my order and encouraged me to donate it to a nearby animal rescue, which I did.

I've been a customer for years, mostly because I have a rat terrier with lifelong GI issues and it was alot easier to check out nutritional analyses, ingredients, find obscure options (Italian-made vet food) when the standard ones wouldn't work for him. The autoship is easy to work with and convenient. They haven't been perfect over the years, but pretty consistent and so far always good customer service. So, over $100 of food for arrives for my husband's dog the day she dies. I call hoping to mitigate the pain a bit, and they couldn't have been kinder. Not only did Caroline respond with grace and empathy, quickly initiate a refund and ask me to donate the food to a local shelter, I received a condolence email afterwards. THEN, 2 days later we get a bouquet of "So sorry for your loss" flowers from Chewy!!! I know it wasn't just Caroline; she had to have been supported by the company's policies. We're grateful.

I have been using Chewy for years and they always have amazing service. Yesterday I had to call to cancel my future auto ships because my dog passed away. The lady I talked with was so sympathetic and we chatted for awhile about our pets. Later that afternoon the doorbell rings and I had flowers delivered. They were from Chewy! I can’t express how much that meant to me! Chewy truly is the best! Thank you for your wonderful service over the years and caring about our family during this huge loss.

I've been ordering from Chewy for several years now. Their customer service has always been excellent. My last order contained a 40 lb bag of cat litter and a couple of cases of canned food. They were packed together in the same box. The litter ended up cracking open all of the cans on one side of the case. I called Chewy and they immediately refunded me for the cracked cans. This isn't the first time they've quickly responded to an issue. They're really a great company to do business with. I just with they used any carrier other than FedEx.