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I had a pair of patten leather dress shoes. I wore them to a formal affair. The soles started coming apart on the host floor.

Bates sizing is unpredictable. They may run a size larger than labelled. This is mentioned in several online customer reviews. They dont acknowledge this, they arent very helpful on this matter. Their contact portals are limited and broken. Their pricing is also unpredictable. Different sizes have different prices. Inexplicable. I've not seen this elsewhere. Very expensive. They recently sharply hiked their prices upwards.

I purchased a pair of Bates E50501 Tactical boots with the Durashocks soles roughly 3 years ago to replace some older boots when they wore out. These Bates boots sat in my closet for close to 2 years before I started wearing them. Immediately the soles split from side to side across the ball of the foot area. I contacted Bates and was told this was normal if the boots sit for a prolonged period. I'll be exploring other brands and recommending that my co-workers do the same after this experience.

OMG this company has been awesome! FedEx lied about delivering package to my son and held it at a depot 2 hours away for pickup. When I told Bates about my dilemma, a rep named Patricia went the extra mile and contacted FedEx to deliver to a depot within walking distance. Customer service doesn't get better than this!