Ash & Erie – Cashback, Rebates & Rewards

Love the pants but the return process is awful. I will no longer purchase from Ash & Erie. I can not get a answer on how to return. My interest was to exchange the paints for a size and style that did fit but with such a poor experience on the return, I have changed my mind. Still waiting after 4 emails.

I have to admit, the poor reviews for Ash & Erie surprise me! I've had nothing but good experiences with this company. The clothes are good quality (albeit a bit pricey), and customer service is top-notch. Some of the sizes can be inconsistent, but returns and exchanges are free and painless. I am so glad that I found Ash & Erie via The Modest Man Blog. It's so nice to buy clothes that don't need to altered before I can wear them.

I bought some joggers that were paper thin. The company has no working phone number, and their email responses take days. It too me a month after returning the items to get a refund. Don’t waste your time.

We ordered during their BIG sale right after Thanksgiving 2022. The shirts I liked for my husband were on sale- $66 each with free shipping. So I bought 5. When they arrived I realized he bought 2 of the shirts previously. So, we wanted to return 2. They have no working phone number, even tho a number is listed on site. Email to Customer Service takes them literally days to respond. How can you run a business with no phone number? On the website in lieu of returning item, they offer to give you $6+ if you chose to select another shirt. Problem is...after you chose that option and you go to shop. The site is picked out and there is nothing available to choose. Can't get customer service to respond, emails go unanswered. I feel ripped off.

Being that I am 5'9" or so, I often found shirts to be too long on my torso. I gave several options like length hem and just not happy with the results. I came across Ash & Erie and loved some of the variety of shirts from henleys to v-necks and t-shirts and dress shirts. I went ahead and splurged on a few based on the sizing quiz and went with Large. I am generally in the body grouping that some mediums can be tight and larges can make it look like I am swimming in cotton. After receiving a few different types of shirts I found the quality sub-par for the high prices. I had returned several that fit odd, again, based on the sizing recommendations. One type of shirt fit fine and then another I would be swimming in it, or the cut or length to be oddly inconsistent. I have not found consistency through any of these and find the quality control lacking. Although I am happy with the purchases I kept, its a very hit-or-miss situation with guessing on some sizes and waiting to get them by mail and then finding they do not fit the way I like.