MPOW Tracking Order Status

In my opinion it is not fair that on oficial Mpow website from which I ordered few times before, Mpow are offering Mpow product and then sending something else ( it does not matter that product send looks identical as original ( read: ordered and payed Mpow) but different product received with other brand name on it). For me as customer it is wrong. I payed for Mpow product and I do not want product from any Sub-brand.... As for me it looks suspicious.

I immediately received an email when I made my order which said it would be delivered in 12-20 days from China. It never arrived in that span. I wrote 2 emails inquiring without response. Then I attempted via their WhatsApp chat. After a week, when I was about to cancel the order on my credit card, I received a reply via WhatsApp saying that apparently my order was overlooked. I received the order 2 weeks later. I consider their products to be of good quality but they are very disorganized and unprofessional.

I bought 2 MPOW 66 LED Garden solar power lights 9 years ago and I'm happy to report that both of them are still going strong while neighbours who bought different brands have had theirs fail and replaced several times. It's no surprise my neighbours have now, in turn, bought the MPOW brand. 5 stars

Bought a set of wireless headphones. Good value, good quality headset, with good battery life and design. Have'nt had to deal with the companies customer services but as a product I'm impressed. Would recommend. ;-)

I have just had a replacement set of S10 bluetooth sports head set replaced under warranty with no problem, once I got through, though. Thats the hard bit.. To start these were the best I had at a reasonable price, I only listen podcasts mainly but they are pretty good, compared to wife apple ones. Also talking on the phone two ways are very clear, also only 17 gms ( for hiking ) so I really liked them, but they would not charge after a few months. I had bought from the Mpow website, it was easy for date of purchase and proof of this, followed instructions for warranty claim but the fault reporting link "claim" just would not open. Then tried the email nothing. Looked up other reviews and most negative and scam company. Then I tried another email address to customer services , totally different experience really friendly emails back and forth and no issue with warranty. So use " cservice at xmpow.com "