Sugar Tracking Order Status

The customer service was quick to respond and was super helpful with the returns! Will definitely order again

Could have been extremely good but have some quirks. First, the pros, the prices and the quality along with the communication is extremely good. I was getting the replies to my queries in a couple of hours before and after ordering which felt good. The products are authentic and great quality. The bag I purchased feels better in quality than I bought in the outlet store. Now, the cons- the pricing is a scam. What you see on the page is not what you pay and there is no way to know the final price until it is too late. And by too late I mean, you will be penalised for not paying with the same amount anyway. While paying with paypal, I got a notification on the paypal app that the final price could be higher and I will get to see the final price when I go back to the website - I did not get to see that and it just finalised it for me. I messaged them to ask what the final price was, and they promptly reply saying the same amount that paypal suggested. Because of the really high shipping cost, I thought maybe that is the import duty that the website talks about on their banners and terms and conditions and that is why they have confirmed it as a final price but lo and behold you get another price by the delivery company, which not only includes the import duty (which again I could have calculated myself) but horrible handling charges (that are not mentioned anywhere at all) too. If I refuse to pay this, the website terms and conditions say that I will be charged for the import duty + shipping + handling charges and then refunded the remaining amount. There fact that you have no idea how much a product costs until you receive it, and then you cant change your mind makes this website completely useless for me. Maybe it will work for others. Edit: thanks for the response. I agree with everything but UPS charged me import duty PLUS HANDLING which was a complete surprise. The fact that it's not your company deciding it doesn't change the fact that I'm paying unexpectedly extra because of ordering from you. Just because you mention on the site that there are extra import chargea doesnt show what the handling charge by the courier company would be. Also paypal shouldnt be saying you'll get to finalise your order when you dont.

Very good experience. Yes you will have to pay import customs duties but it's clearly stated on their web site.(So take that into account )Very fast delivery to the UK with continuous updates along the way. I recommend 👍

Il servizio clienti è eccellente , disponibilissimi e gentilissimi ! Consiglio vivamente di acquistare da loro !

First time ordering from this company, I must say that I will be a returning customer. Service and product is beyond expectations