ScanCafe Tracking Order Status

I had some 35 mm negatives scanned to digital. The service and result were satisfactory. I received the digital file via download - there is a charge for that, which I understand. HOWEVER, when I selected digital download they automatically enrolled me in a monthly recurring $9.99 fee for download. I didn't see the fee until 1-2 months later. I called and they canceled it but would not refund the recurring fee that had already occurred. This should be an opt in feature not an opt out feature and demonstrates questionable business practices. I will not go back to them again.

It was fairly easy and I’m very pleased with the results. My slides made into pictures brought back fond memories.

I’ve used as a Cafe since 2021. A family member recommended them. And I haven’t been disappointed. I’ve scanned precious childhood family photos. Even had a photo restoration. Nothing but good things to say. Customer Service is wonderful too. Knowledgeable and polite!! If something isn’t quite right they fix it quickly. I recommend Scan Cafe highly and happy to review their company.

Overall, I am significantly disappointed with this service. I sent ScanCafe about 1,000 photos. The photos were scanned within about three weeks, so the response time was okay. However, I expected the photos to be enhanced much more than they were. In fact, it is difficult to conclude the "enhanced" photos are any better than the unedited ones. The "enhanced" results are not at all what is shown on the company's website. I get dramatically better results by using my iPhone and simply tapping the magic wand. I guess that is what I will need to do with a large number of these photos. The result will be much better than the ScanCafe service. In short, as a basic scanning service, I rate ScanCafe as acceptable. In terms of living up to expectations based on the company's website in regard to enhancing photos, ScanCafe woefully underperformed.

I put in an order to scan 500 slides, but on review I saw that something was terribly wrong: a broad grey strip cut across most of the scans. I called in, and to their credit, they promptly redid all the scans, and now they look great. This is very reassuring for my trust in Scan Cafe.