Otiumberg Tracking Order Status

Super responsive and very helpful (accidentally bought the wrong thing as part of a larger purchase and immediately got a refund). Friendly and helpful to deal with - actually picked up the phone immediately. Would highly recommend!

I was given a necklace from Otiumberg as a gift, which I absolutely loved, so decided to check out their ear-ring range for my wedding day. I visited the studio and was able to try on different pieces which really helped give me an idea of how they would look with my dress. Tessa was super helpful throughout and was on hand to make suggestions and answer any questions. Great customer service and an amazing selection of ear-rings - it was so difficult to pick just one pair! Otiumberg is definitely my new go-to jewellery brand for more special pieces :)

What a great company! Excellent customer service, lovely unique pieces of jewellery, will be back shopping again very soon.

I ordered the gold heart earrings for my wedding. Unfortunately the first pair were faulty but the Otiumberg team were responsive and friendly, the return was smooth and my refund issued efficiently. I ordered the earrings again on pre-order and contacted the team to explain the situation to see if they could facilitate delivery in time. They were brilliant, communicated when the earrings were being finished in the workshop and upgraded me to next day delivery. The earrings arrived in time (complete with a lovely hand written note) and were absolutely perfect! Understated but so special, I will have them forever. Thank you!

Amazing customer service. I have a few pieces from Otiumberg already and I wear them almost everyday. Still looks great after years.