Mood Tracking Order Status

I ordered several swatches, decided on the fabric I wanted then ordered. I received the wrong fabric. I communicated with “customer service” in multiple emails sending photos back and forth including photos of my swatches and what I received. I was told I should have ordered swatches!!! So apparently my emails were not really read or reviewed. I was given the option of ordering new swatches and a store credit. I will be returning material and hope for a refund but not holding my breath. The swatch I received matched the website (which I tried to explain) but did not match in weave or color what I received. Not sure what is happening there. I was also told I might understand if I had ever worked with fabric???!!!! Well Mood received my fabric this week and messaged me that I did in fact get the wrong fabric and are now apologizing and sending the correct fabric. Thank you Mood

Their fabric selection is good, but their customer service is abysmal. I ordered a zipper that was clearly broken and not functional. After sending a picture and video and purchase proof, they transferred me to a "specialist" (don't know why we need to get a specialist involved, the issue is obvious), but I haven't heard back from them in 8 days. It was also an expensive specialty zipper, so I am down $20. They also may run out of the fabric you order, and send you a partial shipment with less yards than you ordered or only some of the items you order without approval. When I complained they said "This is how the industry works" (lol, what?) Very inconvenient since you usually have a specific project in mind while ordering that you wouldn't be able to complete with a partial order.

DO NOT, I Repeat DO NOT buy a gift from Mood Fabrics. Was gifted a 200$ electronic Mood Card that was never sent. Buyer had to call and email Brittany several weeks to get a resolution that ended up being a store credit of 300$. Get to the in-store register to purchase fabric and Linnette says she can't locate credit. She wasn't much help at all, looked at me like I was speaking another language. Ended up buying fabric with cash, but I will take my business elsewhere. I hear Melinated Fabrics has great quality fabric.

Love their fabric. And I usually receive my order within a few days. The only problem I've had is with their coupons. They've sent me a few discount coupons but none of the codes work. Slightly annoying, but not a big deal especially since I prefer buy mark-downs and thus already get a discount.

Excellent fabrics and customer service. The pop up online assistant is very helpful with fabric knowledge and availability. All of the fabrics I have purchased have been beautiful great quality.