MealPal Tracking Order Status

MealPal is a five star idea and service. However, I took off one star only because the new credits system is less favorable than the old system. It requires some juggling of the numbers to make sure there are enough credits to last the whole cycle, whereas it was a no brainer before. Perhaps consider switching back?

I wouldn't use it again. I used Mealpal for about 6 months and then during the Covid lockdown, I set it on hold. But then after every lockdown (or trip abroad) when I resumed my account, they charged me again the full monthly price when sometimes I was only able to get one lunch a month. I contacted customer service about it but the app works in a way that you can't really pause your account without being charged the full price once you resume it again. Also, the food choices in London were limited and not that good. The app didn't save me any money in the end, much rather the opposite.

Product works as intended and is a good value prop (inexpensive lunches in New York City). Edit: Changed rating due to them solving my issue when I thought I wouldn't hear back. There are some kinks but they do give you lunch in new york city for a low price.

I got an email saying my on hold was about to end, and to go to my account to update resume date. However, when I went to the app to try to and push the date farther back, the only thing that showed up was a resume button and I couldn't get rid of this so it forced me to reactivate my account when I didn't want to. Got charged. Luckily..someone happened to fix the issue fast which is why I gave it an extra star. However, now on mobile and desktop if I try to log in the only thing that it shows is to reactivate or buy plans. I can't even go to my account section anymore which means when my account on hold is ending I'll have to ask customer support to move my account on hold again another 3 months

I'm not sure why the reviews are so bad??? I think MealPal is a good value, has lots of choices, and the customer service is excellent. Due to Covid 19 they gave me extra time to use my meals with no problem. I think some of the people aren't paying attention to the rules and are taking it out on MealPal.