Magic Keys Tracking Order Status

Probably the worst customer service I ever saw. I bought the Magickey. installed it. all was fine apart from a bug I had where sometimes I could not move TP or SL, it just drew line. After one week trying to get answer from customer service, they said they never saw it. That's it.. I stopped using the device for 6 months and retook it 1 week ago. Not working or reacting. I uninstalled and reinstalled all and all is fine on the screen but I can't open position with the device. I try since over one week to get in touch with the customer care for help. They just don't care at all. There's no other ways to say it... Multiple emails, message on a "What's app service". Once they sold the product, nothing behind... quite disappointing because device itself is good when working.

I ordered 1st device, stopped charging within a month, support was very quick to reply and sent me a new device right away as a replacement though the same issue happened on the 2nd device about 3 months in using it. Now I'm not sure if they will be replacing this 2nd device again. Really hoping they will as Magic Keys is an integral part of my trading. Other than those issues above, this device is a GAME CHANGER, REALLY love it. UPDATE* they replaced it for me. Amazing post purchase customer experience.

Contrary to what other users have said, I found the customer service friendly and helpful whenever I needed it. Furthermore, Magic Keys is an indispensable tool in everyday trading that I couldn't do without.

Upon receiving my magick keys device I excitedly proceeded to connect my device to my computer..during this process I realized that I didn't have the code to activate my license..upon further inspection I learned that I was supposed to receive the activation code via email when I initially purchased the device..I never received a code, so I've been attempting to contact customer support to no success..I've sent countless emails addressing my issue..it's now going on a week & no one has responded or contacted me for assistance..I even sent them a dm on their Instagram page & I only got a autoreply stating that they got my message & will respond asap..that was 5 days ago & I'm still waiting..$185 bucks & customer service is non existent..Beware!

Object itself is fantastic. The magickeys is a real game changer. However, i hardly saw such a terrible customer service. My magic keys works fine most of the time but i still have a strange bug that occurs during every trading session i do. At some moment i just can't move the SL or TP, it just draws a line. I wrote the "Technical support"2 times and event sent them 2 videos. First you just get an automatic message. and if you're lucky you get an answer few days or week late. Mine was. We don't know what your bug is. It's the first time we see it. No further question on my setup, no additional check. nothing... Basically once they sold you the machine (which again is very good itself) it seems they simply don't care at all about the rest. I still hope one day i'll get a real answer to solve my issue.