Johnstons of Elgin Tracking Order Status

I got a pair of Thinsulate gloves as a gift. Kept them for 15 years until they finally wore out. I bought a pair of $50 cashmere gloves from Johnstons in October 2020. They looked nice, but as of Jan 2025, they have huge holes in them. I had to buy new gloves. Ugh.

Excellent cashmere clothes. I've got several cashmere shawl jumpers, a cashmere bomber. The weaving is fantastic and weight of fabric.

It is very sad. The quality of the Johnstons of Elgin product has really diminished. The quality was once superb and I would mostly buy their products on sale. They were worth every penny. You could tell from quality and packaging it was truly luxury. I started to see a change around 2018. I made purchases that started to seriously pill. The pieces quickly lost the fine cashmere look. I have a lot of their products and now a purchase seems to be hit or miss, and there is obvious corner cutting. For instance, a classic cashmere cardigan with no ribbon behind the buttons. When I contacted the company, they tried defending it, until I laid it all out. Luxury cashmere is supposed to last for many years, if not forever and they are investment pieces. I have so bought so much cashmere over the years and that which I bought years ago, is still beautiful and looks better than at least half of what I purchased in recent years. I think they are counting on younger customers who don't know what luxury products are supposed to be and probably don't care. High quality cashmere/wool isn't supposed to show its wear. What prompted me to write this post today? The last stole I purchased in 2021. I wore it this morning and it doesn't get a lot of wear. I bought it for the unique color, which JofE is known for. Only after a few wears, you can see the yarn starting to pile up before it pills. It is no longer has the smooth beautiful finish. The shawl was over $400.00. The beauty of that new piece should last a long time. To the company's credit, they did respond with an offer to make up for what I have experienced. That was appropriate and deserved, but what I am most wishing, is for JofE to keep their standards high, so I can truly be a happy lifelong customer. I hope they revert back, but that isn't the way things usually work. Even recently, I checked the website and a patterned sweater was not properly aligned. Shocking. That is what you find in low-end stores with subpar quality clothing. I guess JofE is finding customers who know nothing about how clothing should be made and don't care.

We booked in for a 1hr 1200 o clock tour followed by a light lunch. Johnston garments are extremely expensive however after learning the integrate processes involved from sourcing the Cashmere wool, to the finished product which is processed having gone through more than 50 people, rigorous quality control which is so well respected that customers such as Burberry don’t even have to QC their products. As a local who “bides” in Elgin, I was really impressed and educated into this local wonder. For lunch we had a soup of the day with a club sandwich and coffee to wrap up our visit. Thoroughly impressed and I warm heartily recommend this to anyone unfamiliar with this historical process . The food and the cafe may well come across as expensive but yet again high quality prevails and won’t disappoint. Special thanks to our Tour Guide with Italian roots and South African accent. Thanks for a pleasant afternoon visit.

Food was very nice in restaurant (as always), and the staff there were great. Very expensive jumpers, cardigans and hoodies...