Hasbro Pulse Tracking Order Status

Refused a return of a damaged item.  Multiple calls to CS while fingers point at everyone else. They told me it's the factories responsibility and they couldn't help at first. They refused to honor their own return policy that is listed on the site. I have never delt with an online retailer, especially one that is directly owned by the company, that straight up refuses to honor their items and return policy. After another lengthy call that was escalated up the ladder they final accepted the request and promised change. We all know how that will go. How is it that ever other online store has painless no problem returns? Amazon is a button press for Pete's sake! Even smaller collector sites like BBTS will take care of you no problem. Then here we have Hasbropulse fighting you tooth and nail.  If a customer receives a literally broken item then it should be no problem for them to get results, instead of the hoops I had to jump through.

Commandé sur hasbropulse europe le 13/02 reçu le 16/02. Bien emballé, avec un sur-emballage, produit fonctionne trés bien, c'ést un Morpher Power Rangers Jaune. Payé par Paypal et pas de frais de port. Je recommande

Top Stuff, This was my 8th time buying from HasbroPulseUK and items have always been well packaged in boxes and some times packed in boxes within a box along with plenty of packing bubbles so items have always arrived in perfect condition, There advent sale was very good also was a little shame i had only recently bought some of the items when not on sale but that can happen any where. Overall very pleased and will continue to use

Prices are MSRP, don't believe fake reviews acting like they are anything less. Black Friday wasnt very intuitive, at least not via the hasbro app. It was not apparent that a coupon code had to be applied to obtain the black Friday sale price. I don't think burying that lead was intentional, their app is just that messy where it's not really apparent. Also, if you have to go through the trouble of tagging which items qualify, why not go ahead and apply the discount to those items so no coupon is necessary? But ok, that's my stupidity. All in all I lost out on a whopping $9 discount, so whatever. Oh, wait, my bad, I mean...the prices are aaaaaamazing (insert reverb effect). /S. Handling is slow, shipping is standard and not any faster/slower than any other retailer. It's not my first order, I have made several orders in the past year with the same, consistent experience. After about 2 orders, you just come to realize this is how they are. Oh also, this time around my item came in a crushed package, so collectors be aware if you like mint on card. With all of the above, why even bother? Because its a small concession to be able to order direct, there are some exclusives, and there's also HasLabs. But generally speaking, if it wasn't for those things, there's other toy retailers to shop around with first with actual sales and great shipping. If you see an item you like, then go look elsewhere first. Update: last order they packed the item in a box it doesn't fit in so they >bent the tops of each item< to make them fit.

Great experience so far 👍