Gexa Electricity & Energy Tracking Order Status

I was sent an early renewal offer of 8.9c per kwh. When I called in to take the offer I was told that was incorrect it is 9.3c. I said it was valid when I called so what changed? They told me they can change the rate daily. I even emailed them and they just ignore my emails. STAY AWAY!!! If this is how you try to keep customers then the opposite just happened. I will move as I can not stand false advertising as it is the same as fraud. This is marketing 101, do not screw your loyal customers over.

They start off looking good, however as the months go on they start raising your rates so what you paid 2 months ago for 1000 kwh was $130. goes to $200+ and now for 1081 kwh is $265

This is twice I've had my electricity cut with no warning. I just looked at my account and see I have been switched to paperless which I did not do. Bills are high. I am in a very small house (less than 1200 sf) with a few window units and always over $300/m with one person staying there.

UPDATE: I just got a third invoice with a credit on it (I think??) indicating that they are finally dealing with AEP. I can’t know if it’s accurate but it’s better than it was. The other half of my July payment does show “past due” though. If I see an impact on my credit score I’m going to be pretty annoyed … at least this is an improvement, if I don’t. ORIGINAL: I contacted Gexa while I was out of town and my energy usage was through the roof despite leaving the AC at 85, unplugging the fridge and not using any appliances. They initiated a billing dispute with AEP central. That’s fine. They told me to pay the amount I’m not disputing so I estimated half and paid that. (It was probably still too much). A few days later my neighbour phoned to say AEP had come by. AEP had mixed my line with his, so I’ve been paying for his usage and he for mine. Fine. A week and a half later Gexa is still showing me sky high usage. I asked for confirmation that they would not report me to the credit bureau for not paying the balance while the amount was still disputed, per PUC regulations. They would not give me that confirmation. Instead, they finally said it was due 08/01 instead of 07/15. They quoted me the amount remaining. The next day I get a bill for the entire amount again, despite already having paid half. And they still haven’t dealt with the AEP issue. I am owed a huge credit. I’m furious.

After having been with Gexa several years their prices have gotten outrageous. I called them to complain and ask why I have such a large bill. Over 600. Their response was I used more than 2000kw and therefore my rate went up and I don’t get the 100 credit. I can’t afford these kinds of bills. Especially after putting in new 16. Seer AC in April and new custom solar screens on every window and door. And new roof and insulation. Yet my energy use has gone up way more than I’ve ever used in 10 years. So I’m switching to a new company that has rates significantly less than Gexa. When I called them they did not even offer me a new or better plan. So disappointed because first two years were great.