Direct Asia Insurance Tracking Order Status

Picked the most affordable travel insurance, saving $30-$40 comparing to other agencies. Unfortunately, really gotten flight delay this time. Submitted all required forms & documents, after 3 weeks yet still waiting from them to confirm my claim but with no responses. Other insurance companies I claimed before were immediately issue of claim funds on the very next day. Luckily it's just a small claim to understand how this company function on their claims. Guess paying peanuts getting monkey is true. Edit: I have finally received the payout after waiting for 4 weeks. Guess I'm a little too impatient, and Directasia deserve a better rating. They just need to increase their staff headcount.

Claim travel disruption since September. Submitted all infos with emails but no update.Emailed and call them so many times but it will divert to other division for claim department to call back or reply my emails. Well, as expected no response at all. Voted worst insurance agent in Singapore. Horrible!

What I don’t like about this situation is that I initially bought a one-year subscription just to try it out. However, after hearing so much negative feedback from my friends, I decided to explore other options. Without any signed agreement, they sent me a "notification" stating that my policy would be automatically renewed and that they would deduct the payment from my credit card. This feels like a scam, a complete scam. I’ve already called and emailed them to request the full removal of my information.

Had good experiences in the past, but this year submitted a travel claim and received zero response for over 4 months despite emailing and calling them many times.

Bought a travel insurance with directasia for my trip to Japan. Unfortunately, my baby fall ill prio to the trip. Got a doctor letter that my baby not fit to fly. Manage to claim trip cancellation with directasia with doctor written proof. Claim process can be improve further but I believe consider rather fast than other insurance company.