CamelBak Tracking Order Status

I have a HAWG 3L Mil Spec Crux pack that I have been using daily for work and weekend adventures for the last 5 years. I Have been extremely happy with the product. The buckle on the chest strap cracked when a work colleague stepped on it and a replacement wasn’t available on their website. I emailed asking if I could purchase one through another avenue or warranty. I had an email response within 2 hours and a replacement part sent to me in less that 24hrs free of charge.

Just tossed my CamelBak backpack, which I had been using for running and hiking since around 2013. By far my longest lasting pack. Covered thousands of miles with that thing.

Un très grand merci au service après vente CAMELBACK. Je suis très reconnaissant et agréablement surpris de la prise en charge, je recommande. Un service au top, très réactif et pro, j’ai pu bénéficier d’un geste vraiment gentil et qui me servira dans le temps ! Je repars avec un nouveau gilet d’hydratation pour mes futures traits longs, moi qui est très content et adepte des produits CAMELBACK. Merci à eux. BAUD NICOLAS

Contaced Camelbak to ask if they did spare parts for the old military thermobak to be informed they did not have the cap seal . I was offered a new replacement thermobak . Ophélie was great to deal with. I have used Camelbak products for many years and never had any issues with them. I would recommend Camelbak to any one .

I had a good experience with CamelBak and I am very happy with the quality of the product. Shipping was efficient too