Brdy UK Tracking Order Status

The lady from the technical dept., who dealt with the problems I was encountering, was very patient and most thorough in resolving the issue. She did not hurry the process and provided means of following up if any further difficulties were encountered.

I live in rural N-Somerset and satellite Broadband is the only realistic option. I originally subscribed to BigBlu and then was transferred to Brdy when those two firms merged. Access has been more than acceptable over the past 4 years, and on very rare occasions when there have been problems the company has been quick to respond and if there have been downtimes they have compensated for these through their billing system.

Call to the comnpany , answered by Sandra on july 10th at 1.03 pm. Sandra is very helpful and very kind. She has given me clear information and explained how the satellite works which no-one has done before. She also gave me information on how to maximise my use of the network so I can work from home better. She is very patient, kind and really wants to help. I trust she will do what she said she would do (connect with the company that needs to install the hardware at my home`) and call me back tomorrow as she promised while i have lost the trust in the company because other people in the company, or in the company that works for Brdy to install the new hardware, telling me they will check on things or connect with me when they will install the hardware and have not followed up on this at all. Sandra is the person that restored trust.

I recently spoke with Sandra at 'Brdy' who was super efficient in dealing with my upgrade request. Having received an equipment upgrade, I was able to access a new tariff package. My experience with 'Bigblu/Brdy' to date has been excellent. No issues, reliable service and very helpful, polite and attentive staff. Thank you Sandra. The ability to access 'Satellite Broadband' has more than compensated for the lack of fibre in my area.

Brdy offered us a solution when nothing else worked. We live in a remote part of Shropshire with no phone reception and a coper wire type of internet, completely insufficient for our line of work. Brdy allowed us to be properly connected and in the three years we’ve been with them, we hardly ever had to contact them about any problems. Sure, when the weather was particularly bad, the signal would occasionally drop but these instances were few and far between and beyond anyone’s control. As per the only time we contacted them for some troubleshooting of some kind (I can’t quite remember what now), their costumer service response was excellent. Brdy made a huge difference to us and we’re grateful for the service we received.