Mitchells & Butlers – Innkeepers Collection – Cashback, Rebates & Rewards

Stayed at Innkeppers lodge in Dalkeith Midlothian, unprofessional rude reception staff, clean comfy rooms and pub ok for food. I recommend if going not to try ask reception for guidance and help as you will be ignored and unsatisfied.

Stayed regularly at innkeepers lodge dalkeith. Very nice staff, rooms very clean and spacious. Great value for money. A wee hidden gem. Will be back.

Booked a family room via Booking.com for the Toby Birmingham West in June for a one night stop late August for returning from Blackpool to Bournemouth. All confirmed and multiple emails even the day before welcoming us but when we got there on the Saturday night we hit trouble. First the lady said they were overbooked and she had to get the manager who said that the booking was cancelled by us then when challenged he said by Booking.com that morning which was a lie! When i complained to Booking.com Toby manager lied again and told them we didnt show up!! Im furious as i drove 2 1/2 hours to get there and had to drive another 3 to get us home at midnight. My legs and feet were like baloons and have had to take three days off work as they have been so painful.

Excellent service and delicious food. We had booked The Bulls Head as we were exhibiting at The NEC, and we will be booking here each and every time we come back. The service was great, and a special mention to "Ram" in the restaurant who was gave us excellent service. Also special mention to chef "Tom" who made two of the best sauces I have ever tasted! The food was great, and was taken to the next level by the sauces. We can't wait to come back later this month.

Innkeeper Eden Park Great friendly staff, good size room, lovely bed, pressure water for shower was good. But have just two issues If you are offered room 18, decline it’s if you are a light sleeper, was lovely that it was towards the back and you do not have people walking pass the door at night as nicely tucked away…but below bedroom windows is the commercial freezer or fridge not sure which but you will hear the motor running throughout the night, this is with the windows shut (not double glazed) I personally had a awful night sleep once I got woken by it. Secondly the Toby only had roasts dinners…not normal meals and no chips….so if you do not want a roast then maybe grab a takeaway to take back to your room or eat out But again staff and the actual room itself was perfect